The impact of technology on last mile delivery

ecommerce delivery

In the last few years, delivery and logistics has come into its own. This is largely down to a boost in online sales at the height of the pandemic. 

With physical stores closed, many of us turned to ecommerce sites in order to get what we wanted direct to our door. In fact, here in the UK the country’s top 100 retailers said that online traffic had increased by 52% during Covid-19. Over in America there was a 55% leap in ecommerce sales, amounting to $1.7 trillion. 

This sudden shift to online shopping made us quickly realise just how much we depend on delivery services to get the goods to us on time. 

Of all the stages of the delivery process, the last stage – the ‘last mile’ – is the most important as this is where the customer reveals their satisfaction levels. As online sales continue to make up a significant part of how retail operates three years on from the pandemic, different tech is being introduced to ensure this final stage is completed on time and to customer standards. 

What is last mile evaluation?

In the world of logistics and delivery, the last mile refers to the final stage of the delivery process, where goods are transported from a distribution centre to their ultimate destination – typically the customer’s doorstep. 

Last mile evaluation involves assessing and optimising this critical phase to ensure efficiency and customer satisfaction. Over time, technology has played a significant role in improving the last mile delivery experience for both businesses and customers.

Using software to increase efficiency

Technology has revolutionised last mile delivery by offering innovative software solutions that increase efficiency and streamline operations. 

Delivery management software provides real-time tracking and route optimisation capabilities. These tools enable logistics companies to plan the most efficient routes, reducing delivery times and minimising fuel consumption.

Delivery management software also allows for improved communication between drivers, dispatchers, and customers. Drivers can receive real-time updates on their smartphones or in-vehicle devices, ensuring they have the most accurate information on delivery addresses, traffic conditions, and any changes or delays. Customers can also benefit from notifications and alerts, keeping them informed about their delivery status and expected arrival times.

Therefore, it’s this software that makes same day delivery possible. It makes it easier to route the delivery, getting drivers to the customer’s address in the smoothest, time-efficient way. And this, in turn makes that last mile delivery stage seamless.  

How tech helps drivers

Technology has transformed the way drivers handle the last mile delivery, making their jobs more efficient and ensuring a smoother experience for customers. Here are a few ways technology has positively impacted drivers in the last mile:

  1. GPS navigation: These systems have become an indispensable tool for drivers. They provide turn-by-turn directions and help drivers navigate unfamiliar routes efficiently. By reducing the chances of getting lost or taking wrong turns, drivers can complete deliveries more quickly and accurately.
  2. Mobile applications: Designed specifically for drivers, these apps offer a range of features to enhance drivers’ productivity. They enable drivers to access delivery instructions, capture digital signatures, and take photos of delivered items as proof of delivery. By eliminating paperwork and manual processes, drivers can save time and focus on delivering packages promptly.
  3. Delivery drones and robots: In recent years, the emergence of delivery drones and robots has transformed the last mile landscape. These autonomous devices can navigate through traffic and crowded areas, making deliveries in urban environments faster and more efficient.

Delivery drones and robots have the potential to revolutionise the last mile by reducing congestion, increasing delivery speed, and minimising human error.

The world of logistics is changing quickly, thanks to new and innovative tech. 

Will Fastiggi
Will Fastiggi

Originally from England, Will is an Upper Primary Coordinator now living in Brazil. He is passionate about making the most of technology to enrich the education of students.

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