Few things are as important to business success as internal comms. You can be sure that all of the most successful businesses in the world have efficient internal comms that allow employees to easily engage and connect with one another. With efficient internal comms, the daily operation will run a lot smoother, relationships will be stronger, and communication issues will be rare. The difficulty is that internal comms can be a lot harder during the digital age, especially when you have remote workers spread out all over the country and possibly even abroad. Here are a few tips for improving internal comms in the digital age.
Create a Culture of Open Communication
First, it is important to create a culture of open communication. Internal comms will only ever be efficient if your employees buy in and actively participate. This means that you need to encourage employees to share their ideas, ask questions, and raise concerns. It is also important that you listen to your employees and take action based on what they say. By creating a culture of open communication, you will get people talking, which will always help a business thrive while creating stronger relationships.
Use SIP Trunking
You also need to make sure that you have the best communication technology, especially if you have remote workers. SIP trunking is ideal for a modern organization and should help to improve internal and external comms. SIP trunking (Session Initiation Protocol) uses a broadband connection for phone calls as opposed to conventional phone lines, which means that you have a virtual infrastructure in place. SIP trunking from Frontier gives all employees (including remote workers) access to the company’s phone system, and they can use any device to connect. SIP trunking also supports many different forms of communication, including video conferencing, texting, and phone calls.
Use a Range of Channels
Leading on from this, in the digital age, you need to use a range of communication channels. Employees should be able to easily communicate by phone, email, instant messaging, and video, no matter where they are working from. You should also make sure that people know the best form of communication, depending on the message.
Avoid Information Overload
One of the most important tips for improving internal comms in the digital age is to avoid information overload. Keep in mind that people engage with an enormous amount of information in the digital age on a daily basis (the average employee receives 121 emails), so you want to avoid overloading them; otherwise, the message may not be communicated. You should only communicate what is necessary and ensure that digital communication is clear and concise.
Provide Staff Training
Employees should also receive training on how to use digital communication tools. Many tools can be confusing, so training will be helpful to ensure that everyone knows how to make the most out of different tools and feels confident in their communication with others.
Hopefully, these tips will help you to improve internal comms in the digital age so that you and your team can communicate efficiently, work well together, and maintain strong relationships no matter where you are working from.